KUALA LUMPUR, March 21 — Prasarana Malaysia Berhad has submitted a comprehensive recovery action plan to the Transport Ministry following the recent service disruptions on the Kelana Jaya Light Rail Transit (LRT) line.
Its group president and chief executive officer Amir Hamdan said the plan, which focuses on specific action items regarding both the technical aspects of operations and the overall customer experience, was presented during a post-Cabinet meeting recently.
“Alhamdulillah (God be praised), I think they accepted our report. It is now up to us to ensure that we execute the action plans in a timely manner to ensure that it will not happen again, or at least try to minimise the disruption and the risk of disruptions," he said.
Amir was speaking to the media after a site visit to monitor Rapid KL rail and bus operations on the morning of the Hari Raya Aidilfitri celebration at MRT Pasar Seni today, where he also met with on-duty staff and commuters.
Commenting on the involvement of the Land Public Transport Agency (APAD), he emphasised that the agency remains continuously engaged with Prasarana’s operational developments.
Prasarana maintains a thorough, standard reporting schedule with APAD whenever an incident occurs, ensuring full transparency and compliance with safety standards.
“In this respect, APAD is always with us. Every time there is an incident or instruction, APAD is immediately informed. We have a frequent reporting system to APAD, which includes 24-hour, seven-day, and 21-day reports. That is the standard procedure,” Amir said.
Previously, Transport Minister Anthony Loke instructed APAD to conduct a thorough probe into the technical issues affecting the Kelana Jaya Line and required Prasarana to outline a clear recovery roadmap to prevent future occurrences on the nation’s busiest rail line.
In a related development, Amir shared that 3,200 Prasarana staff members are on duty throughout the festive season.
While passenger volume in the city is estimated to drop by 50 per cent during the Aidilfitri period, the group remains committed to maintaining high service reliability and safety for all commuters.
