KUALA LUMPUR, Dec 12 — Poised to transform the Emergency Medical Services (EMS) industry, FirstHealthAssist is Malaysia’s first-ever ambulance booking app, offering users seamless access to ambulance services with a tap on their mobile devices.
The collaborative initiative between Digital Vibes Asia (DVA), a leading digital marketing agency, and FirstHealthAssist is designed to serve the public on emergency and non-emergency medical needs through an affordable and accessible approach.
According to DVA chief executive officer Mark Lester Jackson, FirstHealthAssist is all about transforming patient care through patient-focused solutions that are innovative and efficient.
“We are thrilled to bring forth a service that would benefit the well-being of our community. FirstHealthAssist, scheduled for launch in early 2025, will be an additional tool that would ease the transition of patient care with real-time information and enhanced medical accessibility.
“With this interface, users will be able to track the ambulance's location and estimated arrival time, which could potentially assist in critical situations. Additionally, the geo-mapping services integrated within the app will benefit users in identifying the preferred healthcare facilities within the vicinities," he told Bernama in an exclusive interview recently.
Emergencies are situations that require immediate medical attention, especially in situations involving accidents, serious health injuries, and medical and other life-threatening conditions.
On the other hand, non-emergency ambulance transfers are intended for non-urgent medical situations, such as hospital referrals and scheduled procedures, including follow-ups. Regardless of cases, callers can utilise FirstHealthAssist to make their preferred choices in receiving medical care, be it in public or private healthcare facilities.
— Bernama
