KUALA LUMPUR, Nov 16 — The country’s new emergency call system, the Next Generation Emergency Services (NG999), begins operations today, replacing the Malaysian Emergency Responses 999 (MERS999) system.
The public is encouraged to download the SaveME999 app from the AppStore or Google Play to facilitate the accurate, fast, and effective transmission of emergency information.
“Please avoid misuse of the emergency line,” said the SMSs sent to the public since yesterday.
NG999 is an integrated strategic digital system that enhances resource and data sharing between emergency call centres and related central agencies, thereby improving the efficiency of emergency services.
On July 1 last year, Deputy Communications Minister Teo Nie Ching said the new system integrates web-based digital mapping, caller ID, geolocation services, artificial intelligence technology, and mobile smart apps into emergency incident management, providing more efficient assistance nationwide.
The NG999 system has expanded to more than 800 locations nationwide, a twofold increase from the number under MERS999.
