KUALA LUMPUR, June 13 — The Malaysian Aviation Commission (Mavcom) is advising consumers impacted by Jetstar Asia Airways’ upcoming cessation of operations to take immediate action and reach out to the airline directly for assistance.
In a statement, the commission said affected passengers can contact Mavcom for further support.
“Consumers who have made bookings with Jetstar Asia (code 3K) are advised to contact the airline through its dedicated Live Chat service or refer to their list of global contact centres for additional information and assistance regarding their bookings,” it said.
This advisory follows the Jetstar Group’s announcement on Wednesday that its Singapore-based low-cost carrier, Jetstar Asia, will cease operating on July 31.
In line with the Malaysian Aviation Consumer Protection Code 2016, consumers affected by the cessation could be entitled to a refund of the full cost of the ticket (inclusive of taxes and fees) in the original mode of payment within 30 days, or a reroute to their final destinations on comparable transportation.
According to Jetstar, the cessation of operations does not affect any Jetstar Airways (JQ) flights, including international flights between Australia and Southeast Asia, nor Jetstar Japan (GK) flights.
The only flights affected in Malaysia are those operated by Jetstar Asia from Singapore, specifically those to Kuala Lumpur and Penang.
— Bernama
