KUALA LUMPUR, Oct 14 — MyAirline has sincerely apologised to passengers and aviation agencies affected by the unforeseen suspension of its operations.
Its interim accountable executive, Datuk Seri Azharuddin Abdul Rahman, said the company is expediting the refund process and asked all MyAirline passengers to be patient.
"We are also establishing a hotline to better assist our affected passengers and facilitate the refund process. They (passengers) are encouraged to provide their booking number (PNR) and email us at customercare@myairline.my,” he said in a statement today.
All MyAirline personnel are still employed, and the company has not placed anyone on unpaid leave.
Regarding strategic partnerships, Azharuddin said MyAirline has received multiple interests in entering into strategic partnerships, and it is evaluating the proposals.
“We will continue to update our valued passengers and related stakeholders,” he said.
— Bernama
