MELAKA, March 9 — The Ministry of Domestic Trade and Cost of Living (KPDN) received 1,742 complaints related to various consumer issues through the Aduan Suri QR code since the initiative was launched on January 11 until March 7.
Its deputy minister, Fuziah Salleh said of the total, 168 complaints were from consumers in Melaka, and the three highest categories of complaints reported were online transactions (64), prices (40) and misleading services (26).
She said that although the medium was targeted at housewives, statistics showed that 53 per cent or 89 of the complainants in the state were men while 47 per cent were women.
“We have launched Aduan Suri in several states such as Kedah, Johor and today in Melaka, and this medium is one of the ways to empower women as consumers and encourage them to lodge complaints with a simpler and faster method.
“This initiative is also in line with KPDN’s aim to provide immediate receipt of complaints from one day to two hours and help expedite response to the complaints received to 14 days instead of 21 days,” she told reporters after launching the Aduan Suri and Melaka Rahmah Homestay Package here today.
Also present was state Unity, Information, Human Resources and Consumer Affairs Committee chairman Ngwe Hee Sem.
Apart from Aduan Suri, Fuziah said the ministry has various other complaint channels, such as the EzAdu application, the e-Aduan portal (https://e-aduan.kpdnhep.gov.my) and the hotline at 1-800-886-800, adding that 7,343 complaints were received through the platforms between January and yesterday.
Out of that number, 785 complaints were from consumers in Melaka, and 95 per cent of those complaints had been resolved.
Meanwhile, Fuziah said KPDN aims to set up 50 Rahmah Ramadan Bazaars throughout the country during this fasting month, and further discussions are ongoing with the Ministry of Local Government Development and local authorities in each state.
Commenting on the misuse of names under the Payung Rahmah initiative, such as Menu Rahmah, she said no complaints had been received thus far, but KPDN is constantly monitoring the implementation of the voluntary initiative.
— Bernama
