KUALA LUMPUR, Sept 23 — The number of unifi subscribers has gone up by an average of 15 to 20 per cent.
unifi SME segment head Azmi Abdullah said demand had been on an uptrend post-movement control order (MCO) as businesses had started to embrace digitalisation.
“Currently we have a total of 1.3 million unifi TV users while 400,000 of them are SMEs,” he said at a press conference yesterday.
Asked if the Internet provider would offer payment restructuring for delayed payment on users that faced difficulties to pay Internet bills during the MCO, he said it would be done on a case-by-case basis.
“So far, only a small group of SMEs have sought payment restructuring and we have assisted them in every way possible,” he said.
In terms of converting existing Streamyx to unifi, he said the company was committed to shifting Streamyx users to unifi
Azmi also said the Internet provider would be offering cari@unifi, a free business listing platform that would be broadcast on unifi TV.
“This is in addition to our unifi business club that is entitled to premium support via unifi riders to minimise any downtime caused by connectivity issues,” he said.
Meanwhile, unifi brand owner Telekom Malaysia has also reiterated that the 500Mbps upload speed released earlier on its portal was an error, and that it would be cooperating with the Malaysian Communications and Multimedia Commission (MCMC) on the investigation into the matter.
“We have been reaching out to our clients and explained the matter and we have corrected the mistake.
“There has been no change to the upload speed configuration and what we promised to our clients; that’s what we provide them,” said unifi vice president head of marketing Lai Shu Wei.
Previously, unifi was alleged to have reduced the upload speed of one of its Internet packages without notifying customers. Subsequently, MCMC launched an investigation on the matter.
— Bernama
