KUALA LUMPUR, March 20 — Prasarana Malaysia Berhad (Prasarana) will close the MyRapid concession card and bus customer service counters at Pasar Seni here starting today, following the imposition of the nationwide movement control order.
In a statement today, Prasarana said that during the closure, applications for new MyRapid concession cards can be made online at Rapid KL’s official website at www.myrapid.com.my. Each application must be accompanied by relevant supporting documents as published on the website.
"Those who would like to renew their existing concession cards can also submit applications through the website. The processing time for new applications and renewals will be about 14 working days," the statement said.
Applicants can choose to collect their cards from the following stations (with respective lines): Kelana Jaya LRT Line (Ara Damansara, Sri Rampai); Ampang/Sri Petaling LRT Line (Awan Besar, Hang Tuah, Maluri); KL Monorail Line (Bukit Bintang Exit 2); Sungai Buloh- Kajang MRT Line (Pusat Bandar Damansara, Merdeka, Bandar Tun Hussein Onn) and Sunway BRT Line (Sun U Monash).
The statement added that all Touch ‘N Go related transactions or the purchase and renewal of My50, will need to be done at the Pasar Seni LRT customer service counter, located above the bus hub.
Meanwhile, customer service counters in Penang located at Komtar, Weld Quay, Penang Sentral and Bukit Jambul, as well as Hab Bandar in Kuantan, Pahang will be also closed until further notice, according to the statement.
"Rapid Penang customers with expired Mutiara Passes or with insufficient balances may still ride on buses by showing their passes to our bus captains when boarding," the statement said.
— Bernama
